Generally, it takes 5-14 business days for the order refund to arrive to your account. The exact timing can vary depending on the bank, credit card company, or online payment account.

For the specific arrival time, please also consider the processing time for international transactions in the country where the payment was made.

Your refund will be issued to the original credit card used for the purchase.

If you haven’t received a refund within 30 days after the refund was approved, please contact contact@coofandyfashion.com.

Before the package is shipped, you can change the size or color. After shipment, we need to receive the returned product before changing the size or color. The returned product must be unworn and unwashed.

Yes, return shipping costs are paid by the customer.

Go to the product page of the item you want to order and scroll down until you find the product size chart and sizing reference.

Not sure about your size? Use the sizing information available on the relevant product page to help you find the best fit.

Some products may fit differently depending on the manufacturer and style, so please refer to the size chart provided on the Product Details page.

Our size guide provides general recommendations for choosing the best size. Please remember that individual styles may fit differently. If you need help with specific measurements, contact our customer service team.

Some pieces may fit differently depending on their style. If you have questions about specific measurements, please contact us so we can help you choose the right option.

Once your order has shipped, you will receive a shipping notification containing your tracking number. Use the tracking information provided in that email to follow your package.

Total Delivery Time = Processing Time + Shipping Time.

Processing generally takes 2–5 business days before shipment. Some products may require 5-7 business days depending on stock availability. Please ensure your shipping address is correct before payment. If you need to change it, contact contact@coofandyfashion.com within 12 hours.

For global shipping, delivery generally takes 10-22 business days, while some remote destinations may require additional time.

US Domestic Shipping generally takes 3-7 business days for most US destinations. Remote areas may take longer. US Domestic Shipping is available only for products in the [US LOCAL] Collection.

If your package has not arrived for an extended period or its logistics information has not updated, please contact our customer service team at contact@coofandyfashion.com.

Delays can occur because of incorrect addresses, customs clearance, public holidays, peak seasons, and other circumstances. We appreciate your patience.

Please check the delivery address on your order and confirm that someone else has not collected the package or that it was not left somewhere else on the property.

You can also check the tracking information and contact the local courier for delivery details.

If the package still cannot be located, contact contact@coofandyfashion.com.

For international shipments, local courier updates may not appear until the package is in transit, has cleared local customs, and has entered your country. This process may take 3 to 5 days.

If your order is overdue and remains without updates, contact the shipping courier or contact@coofandyfashion.com.

Some orders may be divided into several packages because of weight or stock availability. The remaining items will be shipped separately and should arrive in the following days.

An order may be split when it is overweight, contains too many items, or includes pre-order products. In these cases, available items may be shipped first, followed by the remaining products when they become available.

Generally, customers do not need to pay customs or duty fees. For orders from Europe, shipments are delivered with duties and taxes unpaid due to policy requirements. Any applicable import duties or taxes charged when the parcel reaches the destination country must be paid by the customer.

Here's how you can place an order:

Step 1: Search for, select, or open the item you want to order.

Step 2: Review the product size chart and sizing reference.

Step 3: Choose the size and color, then add the item to your cart or select “BUY IT NOW”.

If a color or size appears grayed out, it means that option is no longer available.

Step 4: Open the cart to continue checkout and review your order. You can remove products or adjust quantities from the order summary.

Step 5: Enter your shipping information and apply a discount code if available. Make sure your shipping address and billing information are complete and accurate.

Step 6: Select “Continue to shipping” and then “Continue to payment”.

Step 7: Select your payment method. For PayPal, use the PayPal button. For credit/debit card or Klarna, select “Pay now”. Once payment is complete, you will receive an order confirmation email.

The most common reasons are an incorrect email address or the confirmation being sent to your junk/spam folder. Please check those folders first.

If you still cannot find it, contact contact@coofandyfashion.com. If the email address was entered incorrectly when ordering, customer service can assist with updating it.

Please confirm all order details before submitting your purchase.

Products cannot be added after an order has been successfully placed. If the order has not yet been packaged, you may cancel it and place a new order.

A product can be removed before the order is packaged. Once the package has shipped, changes cannot be made and you should refer to the return policy.

Please make sure the shipping address is accurate when placing your order.

To request an address change, contact contact@coofandyfashion.com before shipment.

If the order has already shipped to the destination country, please track the package, identify the courier, and contact them directly to request any available rerouting options.

Cancellation may be possible while an order is still being processed. Once the order has been processed and shipped, it cannot be canceled. After delivery, you may keep the package or contact us about a return and refund. Please do not refuse delivery because an undelivered package may be destroyed by the third-party logistics provider.

Founded in 2015, Coofandy creates modern men's essentials for everyday wear, including business shirts and suits, casual T-shirts, party tuxedos, beachwear, and active clothing.

Our goal is to simplify the shopping experience and provide well-designed clothing for different occasions while maintaining quality and accessible pricing.

We are an online store. Standard shipping is $9.99, and orders over $69 qualify for free standard shipping.

We warmly invite you to reach out whenever you need assistance. Our customer service team is available to help with your questions and concerns.

Our customer service time is: Monday - Friday 09:00 am to 6:00 pm EST

Live Support

You can use the live chat icon in the bottom left corner to contact us. If you have any questions, please feel free to reach out.

Phone Support

English Only

If the line is busy, please don't worry. Our customer service team may be assisting other customers and will respond as soon as possible.

Email Support

Email Us: contact@coofandyfashion.com

If you do not receive a reply, please check your junk or spam folders.

Please check your junk or spam folders. If you still cannot find the response, contact us again so we can assist you.

Our customer service representatives may be assisting other customers. Please try again later or contact us by email.